Shipping policy
Last updated: September 6, 2026
This Shipping Policy applies to orders placed through the Satoshi Products Shopify store, operated by FlatRate.Live LLC (“we,” “us,” or “our”).
Digital Products
Most Satoshi Products items are digital (platform access, subscriptions, courses, downloads, and licenses).
Digital products are not shipped. After payment is confirmed, access or download is delivered electronically to the email or account used at checkout.
Delivery times for digital products:
- Usually immediate after successful payment
- Occasionally up to 24 hours if account provisioning or manual review is required
If you do not receive access within 24 hours, check spam/junk folders, then email support@flatrate.live with your order number.
Digital products cannot be returned by mail. Refunds, if any, are governed by the Satoshi Products Return and Refund Policy.
Physical Products
When we offer physical merchandise, the following applies.
Processing time
Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and U.S. federal holidays). During high-volume periods, processing may take longer. You will receive a confirmation email when the order is placed and another when it ships.
Shipping methods and times
Available methods and estimated transit times are shown at checkout and depend on destination and carrier.
Typical U.S. estimates after the order ships:
- Standard: 3–7 business days
- Expedited (if offered): 2–3 business days
International transit times vary by destination and customs and are not guaranteed.
Shipping costs
Shipping charges are calculated at checkout based on destination, package size/weight, and selected method. Any duties, taxes, or customs fees on international orders are the buyer’s responsibility unless we state otherwise at checkout.
Order address
We ship to the address provided at checkout. Please confirm it is complete and accurate. FlatRate.Live LLC is not responsible for delays or loss caused by an incorrect or incomplete address you entered. Address changes after shipment may not be possible.
Tracking
When the carrier provides tracking, we will send it to the email on the order. Tracking availability depends on the service selected.
Risk of loss
Title and risk of loss for physical products pass to you when we deliver the package to the carrier. If a package shows as delivered but you did not receive it, contact the carrier first, then email support@flatrate.live with your order number and tracking number.
Lost, Stolen, or Damaged Packages
- Damaged in transit: Photograph the packaging and item and email support@flatrate.live within 7 days of delivery.
- Lost in transit: Contact us after the estimated delivery window has passed and tracking has not updated reasonably. We will work with the carrier. Replacement or refund, if any, is at our discretion after the carrier investigation.
- Stolen after delivery: Delivery confirmation generally completes our shipping obligation. File a report with local authorities and the carrier; we may assist with documentation.
Undeliverable Packages
If a package is returned as undeliverable because of a refused shipment, incorrect address, unclaimed package, or expired hold:
- We may charge a return-to-sender fee before reshipping
- If you request a refund instead, original shipping is typically non-refundable
International Orders
International customers are responsible for:
- Import duties, taxes, and brokerage fees
- Compliance with local import laws
Customs delays are outside our control and are not grounds for a refund of shipping charges. Some products may not be eligible for shipment to every country.
Order Changes and Cancellations
- Digital orders cannot be canceled after access or download is delivered.
- Physical orders may be canceled only if they have not yet shipped. Email support@flatrate.live as soon as possible with your order number.
- Once a physical order has shipped, changes are handled under this policy and the Return and Refund Policy.
Contact
Satoshi Products
Operated by FlatRate.Live LLC
Email: support@flatrate.live
Include your order number, shipping address, and tracking number (if any).