Refund policy

Last updated: September 6, 2026

This policy applies to all purchases made through the Satoshi Products Shopify store. By completing a purchase you agree to this policy.

Satoshi Products is operated by FlatRate.Live LLC. Products and services sold here may include digital access, training tools, and physical goods. FlatRate.Live LLC operates technology platforms and is not an accredited school. Purchases do not confer degrees, diplomas, academic credit, or official certification.

Digital Products (Final Sale)

Digital products include, without limitation:

  • Software or platform access and subscriptions
  • Training paths, courses, and practice materials
  • Downloadable files, licenses, and account access

All sales of digital products are final.

Once payment is completed and access or download is delivered, FlatRate.Live LLC does not issue refunds, credits, exchanges, or cancellations except where required by applicable law.

There are no free products, free tiers, or free trials.

We may, at our sole discretion, consider a refund only in these limited cases:

  • Duplicate charge for the same item on the same account
  • Technical failure that prevents delivery and that we cannot reasonably resolve
  • A legally required right of withdrawal that has not been waived and still applies

To request review under one of these exceptions, email support@flatrate.live with your Satoshi Products order number and a brief description. Approval is not guaranteed.

Physical Products

For physical merchandise sold by Satoshi Products:

  • You may request a return within 14 days of delivery.
  • Items must be unused, in original condition, with all tags and packaging.
  • Personalized, used, damaged-by-customer, or marked final-sale items are not eligible.
  • You pay return shipping unless the item arrived defective or we sent the wrong item.
  • Refunds (minus original outbound shipping, if any) are issued to the original payment method within 5–10 business days after FlatRate.Live LLC receives and inspects the return.

To start a return, email support@flatrate.live with your order number and photos if the item is damaged or incorrect.

Subscriptions

Subscriptions renew automatically until you cancel.

  • Cancel anytime before the next renewal to stop future charges.
  • Cancellation does not refund the current paid period.
  • Access continues until the end of the period already paid.

Cancel through your account or by emailing support@flatrate.live.

EU / EEA Consumers

If you are a consumer in the EU or EEA, you may have a statutory 14-day right of withdrawal for certain purchases. For digital content, that right may end once performance begins if you expressly consented and acknowledged that you lose the right of withdrawal.

Where the statutory right still applies and has not been validly waived, contact support@flatrate.live to exercise it. FlatRate.Live LLC will follow applicable law.

Chargebacks

Please contact us before filing a chargeback. Chargebacks filed without first contacting support may result in account or order review while we investigate. We retain delivery records, access logs, and checkout acknowledgments to respond to disputes.

How to Contact Us

Satoshi Products
Operated by FlatRate.Live LLC
Email: support@flatrate.live

Include: order number, email used at checkout, and the reason for your request.

Changes

FlatRate.Live LLC may update this policy at any time. The version posted on this page at the time of purchase applies to that order.